- Offer Lottery products for sale during your posted business hours. Display current point-of-sale, responsible gaming and informational materials.
- Ensure funds are available at your retail location to pay Lottery prizes under $600. (The Lottery understands that, at certain times of the day, having this much cash on the premises may be a security risk. Please speak with your Lottery District Sales Representative if you have any concerns.)
- Attend free retailer training, provided by the Lottery, upon becoming a Lottery retailer and arrange free training for any new employees at any time.
- Prominently display Lottery-provided equipment to help drive sales.
Scratch Ticket Best Practices
In-Transit Status: Indicates the packs and/or shipment are in route to a retailer.
Received Status: Indicates that the pack of tickets is in the possession of the retailer but not placed in a bin for sale. (Tickets in received status are still considered the property of the Lottery).
Activated Status: Indicates the retailer has made the pack of tickets available for sale to customers.
Settled Status: Indicates the retailer’s intent to pay for the pack(s) during that week’s billing cycle.
- Upon delivery of tickets in store, retailer is to scan the order/packs into received status using the GT1200. (This acknowledges receipt and does not begin the billing process).
- Prior to placing in bin for sale, retailer must scan received pack(s) into activated or settled status using the GT1200. (This will begin the billing process).
- Activated pack will be charged to your account when 80% of low tier tickets have been validated or 50 days from the date of activation for the pack. When either term is met, the pack will automatically move to settled status and be added to that week’s settlement report.
- If a retailer chooses to receive, activate and settle packs on the GT1200 prior to placing in a bin for sale, the pack be included in that week’s settlement report.
- During your Lottery Representatives regular store visit, outdated or closed Scratch games in activated or settled status will be returned for credit up to 180 days after the game officially closes. After that, no credit can be given. If the pack is in received status, it will be returned but no credit is given.
- Price points for Scratch tickets start at $1 and go up to $30. New price points may be introduced at any time.
- Pay for game sales by Electronic Funds Transfer (EFT).
- The Lottery account week is Sunday through Saturday. Retailers can use a report from their Lottery terminal to determine the amount due each week. That amount will be withdrawn (swept) from the EFT account on Tuesday.
- As with any product in your store, secure the property of Washington’s Lottery and its contracted vendors.
- Notify authorized vendor (IGT) and/or Lottery District Sales Representative to report any equipment problems so we may promptly repair them and allow you to resume selling Lottery products.
- Report any missing tickets (or major inventory discrepancy) promptly to Lottery Security so the Lottery can change the status of tickets to “stolen.” Our product is the only one to provide you with such a high level of security.